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Présentation et objectifs:
In emerging markets, many water supply and sanitation utilities are locked in a vicious spiral of weak performance, insufficient funding, deterioration of assets, institutional discrepancies and political interference. This is largely the consequence of poor governance, ineffective and misdirected policies, and the monopolistic nature of the sector.
To help support reform in the water and sanitation sectors, the World Bank Institute (WBI) has developed a core learning program in “Designing and Implementing Successful Utility Reform.” The objective of the program is to provide government officials, senior managers of utilities and technical staff with the knowledge, skills and tools for initiating and sustaining reform. This e-learning program, which consists of lessons, case studies and exercises, supports stakeholders to reform their water utility.
Mid-level managers and technical specialists who are responsible for change in their organization